Privacy Policy

Our Commitment to Privacy

At Speed King Plumbing and Leak Locating, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you interact with our business, whether through our website, over the phone, or in person.

Information We Collect

This policy applies to all information collected or submitted via our website. We may request data for quotes, services, or additional information. The types of personal information we may collect include:

• Your name
• Phone number
• Email address
• Mailing or service address
• Details about your project or service request

To protect the form and diagnose abuse, we also record the form submission date and time, IP address, browser user-agent, and whether CAPTCHA verification succeeded. We collect non-personally identifiable website-use information through Google Analytics, such as browser type, pages visited, session duration, and general location, to better understand visitor behavior and improve our website.

How We Use Your Information

We use the information you provide to respond to your inquiry, create or schedule a service request, provide quotes or updates, and deliver plumbing services. When you submit the contact form, it is recorded outside the public website and sent into our dispatch workflow. A request with a selected appointment window is created as a scheduled job; a request without a selected window is created as a lead for manual scheduling.

Your contact details may be used to follow up about your request. We do not sell your personal information or use it for unrelated marketing without your consent. We share information only with service providers that help us process your request, as described below, and with others when required by law.

Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google LLC. Google Analytics uses cookies to help us analyze how visitors use our site. The information generated by the cookie about your use of our website (including your IP address) will be transmitted to and stored by Google. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

First-party website activity

We count form starts, send attempts and outcomes, booking starts, and phone, text, and contact-button clicks by page and date. These aggregate counts do not contain visitor identifiers or form entries. Separately, after a page has been visible for five seconds, we privately record its path and time with a random browser-tab visit ID that groups pages viewed in that tab. This page-visit timeline helps us compare website activity with business call times; a close time does not confirm a call or identify a caller. The timeline does not include names, phone numbers, form entries, IP addresses, or URL query strings. Monthly exports can be marked exported without deleting the private records.

Third-Party Services

Our website uses the following third-party services. When you submit a service request, your information is transmitted to the services marked below as part of processing your request. Other services receive only technical data (such as your IP address) as part of normal browser operation.

• Formspree when you submit a service request, your name, phone number, email address, service address, service type, and project description are transmitted to Formspree, Inc. (formspree.io) to deliver an email notification to our team. Formspree's privacy policy is available at formspree.io.
• Twilio when you submit a service request, your first name, last name, phone number, service type, service address, and project notes are transmitted to Twilio Inc. Twilio sends our team an SMS with the request details and places an automated voice call using text-to-speech (the Alice voice). The call speaks your first name, last name, service type, and project notes; for a booking, it may also speak the appointment date and time window. Twilio does not use this data to contact you. Twilio's privacy policy is available at twilio.com.
• Housecall Pro when you submit a service request, your name, phone number, email address, service address, service type, and project description are transmitted to Housecall Pro to create a customer record and either a scheduled job (when you choose an available time) or a lead for manual scheduling. This puts the request into our dispatch workflow so we can schedule and follow up. Housecall Pro's privacy policy is available at housecallpro.com.
• Google reCAPTCHA our contact form uses Google reCAPTCHA v2 to protect against spam and automated submissions. reCAPTCHA collects hardware and software information, including your IP address, and sends it to Google for analysis. This data is used solely for spam prevention. Google's privacy policy is available at policies.google.com.
• Google Analytics collects anonymized usage data (pages visited, session duration, general location). See the section above for opt-out options.
• OpenStreetMap the interactive service area map on our website loads map tiles from OpenStreetMap servers (tile.openstreetmap.org). Your IP address is transmitted to those servers as part of loading the map. OpenStreetMap is an open-data project; their privacy policy is available at osmfoundation.org.
• Original-language dispatch your project description is sent into our dispatch workflow in the language you submitted. Contact-form descriptions are not sent to Google Cloud Translation or MyMemory.

Website fonts are self-hosted and served directly from our server. No connection to Google Fonts or any other font CDN is made when you visit this site.

Our Commitment to Data Security

To prevent unauthorized access and maintain data accuracy, we implement appropriate administrative, physical, and technical safeguards to protect the information we collect.

Children's Privacy

We are committed to protecting the privacy of children. We do not knowingly collect or store personal information from anyone under the age of 13, and our website is not intended to attract children.

Your Privacy Rights

Depending on your location, you may have certain privacy rights, such as the right to access, correct, delete, or restrict the use of your personal data. Please contact us to exercise these rights.

How to Contact Us

If you have any questions, concerns, or requests related to this privacy policy, please contact us: